Shipping and returns

Shipping policy

All orders are usually shipped out within 24 – 72 hours of purchase. Orders are shipped during the week only, we do not ship on weekends and/or public holidays.

On a rare occasion, we may run out of stock and orders may be delayed by 3 – 7 days. If we do run out of stock you will be informed by email and you may request a full refund if the delivery time is not suitable.

Courier options

Courier via Aramex – R100

Aramex delivers to your door and they normally take 1 – 5 working days.

Courier via Pep Paxi – R60

Delivery takes 7 – 9 working days and you collect from the Pep store you selected. When the parcel arrives at Pep, Paxi will send you an sms of arrival with a pin, you will need the pin and ID to collect.

Refund policy

Please note that returns will only be accepted should the goods delivered be damaged or not be in their normal state for use. Once Afro Tsentle is notified of the damage, we will arrange to reship your order at our cost – however initial shipping fees will not be refunded.

Please note that we have a 7 day return policy from the date of delivery. Please note that hair accessories and earrings cannot be returned or exchanged. All refunds will be effected within 7 working days.

Please note that if you have an allergic reaction to products, Afro Tsentle will not be held liable and a refund will not be payable. If you have ingredients you are allergic to or you don’t want a particular ingredient(s) in products, please contact us prior to making any purchases so we can confirm if the ingredient(s) is used in any of our products or not.